Dúvidas (Q&A)
How do I get my QUICKPHONE card?
You can get your QUICKPHONE card by contacting our Customer Service Center, through our website or at one of the official shops or restaurants affiliated with us.Where do I charge my card?
QUICKPHONE card can be instantly charged at any of the convenience stores mentioned below:
How much do I need to pay to charge my card?
The standard charge is in the value of 2000 yens.Do I receive any surcharges from QUICKPHONE?
No, as QUICKPHONE is a pre-paid system, we don't charge any surcharges besides the amount you would pay at the convenience store when (re)charging your card whenever you want.What's the difference between Free access and Dial access?
Free Direct, Free Home and Free Public: these are access numbers that allow you to make international phone calls using QUICKPHONE with no local connection charged to your telephone bill.
Dial Access: using this access to make international calls with QUICKPHONE, the local connection will be charged to your local telephone bill.
How is the local call charged?
Local call charge is the rate charged by your phone company to our system in Tokyo. Please, verify with your company the minute rate.
Example
If you reside in Gunma, it is charged the local call to Tokyo:
Gunma-ken ⇒ Tokyo + the international rate, witch is discounted from your QUICKPHONE card by the minute.Do I need to be registered to use the QUICKPHONE card?
No. However, in order to receive the latest updates and to participate in our promotions it is necessary to make your registration. You just need to inform your name, address, telephone and card number.
Register Now! How many times can I charge my QUICKPHONE card?
The card can be recharged any number of times, at the users convenience.Is it necessary to register my telephone number?
By registering the telephone number, fixed or mobile, you can save time when making yours calls, this way it won’t be necessary neither to select the language nor type the PIN number.How do I know my remaining balance?
After entering the destination number, press the star key (*) once and a recording with the remaining balance on your card will come out.Can I lend my card number to a friend?
Yes, the usage of the card remains under full responsibility of the owner.
